Customer Service Representative

Job Title Customer Service Representative
Location Lenoir
Job Type Temp to Hire
Hours 8 - 5
Rate of Pay DOE
Drug Test Req'd Yes
Background Check Req'd Yes
Resume Req'd Yes

Special Requirements or Certifications

Job Brief
We are looking for a responsible Customer Service Representative who believes the cornerstone of a successful business lies with customer satisfaction. This professional will provide a direct link with our customers, resolve issues, and provide support with accuracy and efficiency.

Responsibilities Include
• Managing a large number of incoming telephone calls
• Identifying and assessing customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures and guidelines
• Handle complaints, provide appropriate solutions and resolutions
• Go the extra mile to engage customers

Requirements include
• Minimum one year experience as Client Service Representative
• Strong telephone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Latest Jobs offered at Foothills Temporary Employment

Hudson Office
Valdese Office
Contact Us

Foothills Temporary Employment, Inc.

Hudson Office
125 Main Street
PO Box 601
Hudson, NC 28638
828-728-2333 (fax)

Valdese Office
146 Main Street W
Valdese, NC 28690
828-522-1126 (fax)

Hours of Operation
Monday thru Friday
8am to 5pm
Closed weekends and major holidays